Return and Refund Policy

We at GetPrintX are aware of how crucial it is to effectively handle customer complaints, returns, and cancellations. To ensure that these situations are handled efficiently, we have simplified the procedure.

1. Courier Deliveries

Our default return address is Getprintx in Nagpur if an order is marked as “Returning to Origin” (RTO) for reasons such as an incomplete address, a customer who cannot be contacted, or a pin code that cannot be serviced. Your merchant account will be updated and you will be notified via email as soon as we receive the returned shipment. Due to restrictions imposed by courier companies, custom return addresses are not currently available. Within 60 days, you have the option of having the order reshipped or having it donated to charity.

2. Returns from Clients

You must notify us within ten days of delivery of any defective or poor-quality products. Items that have been misprinted, are damaged, or are defective must be reported, and relevant images must be provided for verification. You can handle the return procedure if the customer rejects the product due to customization changes. Size or color adjustments are your responsibility to manage, and new orders may be placed for updated adjustments.

3. Cancellations

We will credit your Getprintx Account for the entire amount if we receive a cancellation request prior to processing. Products that are printed and shipped cannot be canceled. We may cancel an order and issue a refund in certain circumstances. Credits that can be used on subsequent orders are given as refunds.

4. RETURNS AND REFUNDS

We strive to provide a fair and effective means of resolving customer complaints, returns, and cancellations. If you need any more information or clarification, please don’t hesitate to contact us.

Getprintx is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. For any issues in utilizing our services, you may contact our helpdesk 9307036299 or support@Getprintx.com.

In case, any of your order could not be delivered by shipping courier partners. Kindly note that we shall be requesting the courier company to re-attempt this order for delivery.

To make sure that our re-attempt request gets honored, it’s best to reply to this email from Support@getprintx.com along with a proof of conversation with the customer in the form of a screenshot or a voice recording that enables us to escalate the issue further.

Kindly note that irrespective of your reply, we shall be requesting for a reattempt of delivery from the courier partner.

Any kind of Shipment RTO (Customer refuses, missing shipping information) Getprintx will charge the RTO amount. Getprintx is not responsible for RTO; however, we assure we will take our best efforts to get all your orders delivered

We are trying our best to delivered the product to your client, but in few circumstances last mile (delivery boy’s) in not in our control, in such cases Getprintx will not be liable to refund the amount to Merchant on any order.

In case of loss of the parcel, we will refund the amount or percent which we receive from our shipping partner as per the order total amount (It will be depending on the policy of the shipping company).

Courier Returns

Courier returns are RTO Initiated orders. An order is RTO initiated when it has been undelivered three times due to various reasons. You can refer to the following article to know more about RTO.

All RTO initiated orders will be delivered to Getprintx, by default, since custom return addresses are not accepted by our logistics partners. Once delivered, the order is Added to Returns in the next 24-48 hours, allowing you to Re-ship it to yourself or another customer.

All Returned orders are stored, free of charge, for 60 days. After 60 days, the order will be disposed of / donated to charity.

Customer Returns

Customer returns are products in the order that have been requested to be exchanged or returned.

If a customer raises a return or exchange request for a defective product, you can share the same with us by dropping in a mail at support@Getprintx.com. If the defect is verified, Getprintx will take 100% responsibility for the same and initiate a refund or replacement, at 0 cost, as the customer prefers.

You can follow the guidelines below to raise a Refund/ Replacement request with Getprintx:

• The defect needs to be communicated to Getprintx within 10 days upon the date of delivery.

• Share images/ videos of the product in full view with the defect clearly visible.

• Share image of the UID label (Barcode Sticker) attached to the product.

• Share images of the packaging with the shipping label visible.

We do need the products to be returned back to us.

However, if the customer raises a return or exchange request for a product with no defects, Getprintx will not be liable to initiate a refund or replacement. For example, the customer is looking for a different size, or different color of the product and raises a return or exchange request.