Return and Refund Policy

We at GetPrintX are aware of how crucial it is to effectively handle customer complaints, returns, and cancellations. To ensure that these situations are handled efficiently, we have simplified the procedure.
1. Courier Deliveries
Our default return address is Getprintx in Nagpur if an order is marked as “Returning to Origin” (RTO) for reasons such as an incomplete address, a customer who cannot be contacted, or a pin code that cannot be serviced. Your merchant account will be updated and you will be notified via email as soon as we receive the returned shipment. Due to restrictions imposed by courier companies, custom return addresses are not currently available. Within 60 days, you have the option of having the order reshipped or having it donated to charity.
2. Returns from Clients
You must notify us within ten days of delivery of any defective or poor-quality products. Items that have been misprinted, are damaged, or are defective must be reported, and relevant images must be provided for verification. You can handle the return procedure if the customer rejects the product due to customization changes. Size or color adjustments are your responsibility to manage, and new orders may be placed for updated adjustments.
3. Cancellations

We will credit your Getprintx Account for the entire amount if we receive a cancellation request prior to processing. Products that are printed and shipped cannot be canceled. We may cancel an order and issue a refund in certain circumstances. Credits that can be used on subsequent orders are given as refunds.

We strive to provide a fair and effective means of resolving customer complaints, returns, and cancellations. If you need any more information or clarification, please don’t hesitate to contact us.

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