Shipping & Delivery Policy

1. Domestic Shipping (Within India)

All domestic orders placed through the GetPrintX platform are fulfilled and dispatched via Shiprocket, our primary logistics partner, which aggregates India’s leading courier services including BlueDart, DTDC, Delhivery, Ekart, and others. This ensures broad coverage across serviceable pin codes throughout India.

1.1 Dispatch Timeline

Orders are typically processed and dispatched within 24 to 48 hours from the time of order confirmation and successful payment clearance. For bulk orders, processing times may vary slightly depending on order volume and product type; however, we strive to maintain a fast and reliable turnaround.

1.2 Estimated Delivery Time

Most domestic shipments are delivered within 4 to 6 business days from the date of dispatch. Delivery timelines may vary based on:

• The delivery destination and distance from our fulfilment centre
• The courier partner assigned to your shipment
• The shipping mode selected at the time of order placement

If a specific delivery timeline has been agreed upon during checkout, through a custom order arrangement, or as part of a bulk order agreement, that timeline shall take precedence over the standard estimates stated herein.

1.3 Rush / Priority Shipping

For time-sensitive orders, GetPrintX offers a Rush Shipping (Before 10 AM Dispatch) option, which can be selected at the time of order placement. The following conditions apply to rush orders:

• Rush Shipping is available for eligible product categories only. All-Over Print (AOP) orders cannot be processed as rush orders
• Rush order fees paid for AOP orders are non-refundable under any circumstances
• In the event of a sudden surge in rush orders, same-day fulfilment will be prioritised. If same-day dispatch cannot be achieved for your order, the rush order fee will be refunded in full
• The priority sequence for all shipping is determined at the sole discretion of GetPrintX

1.4 Coverage & Pin Code Serviceability

GetPrintX ships to the vast majority of serviceable pin codes across India. For remote or out-of-coverage locations that can only be serviced through India Post or specialised carriers, the following applies:

• Higher shipping charges will apply and will be deducted from the merchant’s account balance accordingly
• Delivery timelines for India Post shipments may extend to 10 to 20 business days
• Tracking updates from India Post may be limited or inconsistent. In such cases, GetPrintX will rely on the shipping partner’s official records as the final reference

To check whether your pin code is serviceable, please contact our support team before placing your order.

1.5 Merchant Courier Accounts

GetPrintX supports merchants who wish to use their own courier accounts. Merchants may upload their own shipment labels at the time of order placement. Both Prepaid and Cash on Delivery (COD) options are available, subject to logistics partner availability at the destination pin code.

1.6 COD (Cash on Delivery)

GetPrintX offers Cash on Delivery for eligible orders across serviceable pin codes. The following terms apply:

• COD remittances are received by GetPrintX from courier partners approximately 3 to 4 business days after successful delivery. However, we transfer the amount to your credits as soon as the order is marked Delivered
• Once received, COD funds are credited to the merchant’s wallet and can be transferred to the registered bank account anytime via a single-click payout
• If a COD order has been paid for in advance, the payment method cannot be altered at the time of delivery

2. International Shipping

GetPrintX proudly offers international shipping through reliable, registered international courier services to ensure your order reaches its destination safely and efficiently, regardless of location.

2.1 Processing & Dispatch

All international orders are processed and dispatched within 48 hours of order confirmation and successful payment clearance.

2.2 Estimated Delivery Time

Estimated delivery timelines for international shipments vary by destination and the courier service assigned. As a general guide:

2.3 Customs, Duties & Import Taxes

International shipments may be subject to customs clearance procedures, import duties, and local taxes levied by the destination country’s authorities. Please note:

• GetPrintX does not pre-pay customs duties or import taxes on behalf of the recipient
• All customs charges are the sole responsibility of the recipient or the merchant placing the order
• Customs clearance processing times are outside GetPrintX’s control and may add to the overall delivery timeline
• GetPrintX will not be liable for any delays, seizures, or returns caused by customs authorities

We recommend consulting the relevant customs authority in the destination country before placing international orders, particularly for bulk or high-value shipments.

2.4 Restricted Destinations

GetPrintX reserves the right to decline international orders to destinations subject to trade sanctions, export controls, or other legal restrictions under applicable Indian or international law. If we are unable to ship to your destination, our support team will notify you and issue a full refund for the affected order.

3. Order Tracking

GetPrintX provides real-time order tracking for all shipments wherever tracking is available from the assigned courier partner.

3.1 Tracking Notification

Once your order has been dispatched, you will receive a shipment confirmation via email at the address registered with your account or provided at checkout. This email will include:

• Your unique tracking number
• The name of the courier partner handling your shipment
• A direct link to track your package in real time on the courier’s tracking portal

3.2 Tracking Limitations

While we make every effort to provide accurate tracking information, please be aware of the following:

• Tracking updates may be delayed by up to 24 hours following dispatch, particularly during peak periods
• India Post and certain regional courier providers may not consistently update their tracking systems. In such cases, GetPrintX will rely on the courier’s official records as the final reference for delivery status
• International shipments may have limited tracking visibility once the package enters the destination country’s postal or courier network

If you do not receive a tracking email within the standard processing timeframe, or if you are unable to locate your tracking details, please contact our support team for assistance.

4. Delivery Address & Accuracy

All orders are dispatched to the delivery address provided at the time of checkout or as included in the final order summary. To avoid delivery failures, delays, or additional charges, please ensure the following information is accurate and complete:

• Full street address including flat, building, or house number
• Correct city, district, state, and country
• Accurate postal or ZIP code
• A valid and reachable contact phone number
• A valid email address for delivery notifications
• Any special delivery instructions, such as landmark references, gate codes, or access notes

4.1 Incorrect or Incomplete Addresses

GetPrintX will not be responsible for non-delivery of orders arising from incorrect or incomplete address information provided by the merchant or customer. In such cases:

• The order may be returned to our facility as an RTO (Return to Origin)
• Re-shipping charges will apply and must be borne by the merchant
• In the event of address correction after dispatch, courier partners may charge a correction fee of ₹50 to ₹100, which will be deducted from the merchant’s account

4.2 Address Changes After Order Placement

If you need to update the delivery address after placing an order, please contact our support team within a few hours of order confirmation. Address changes cannot be made once the order has been dispatched. GetPrintX will make every reasonable effort to accommodate address change requests received prior to dispatch, but this cannot be guaranteed.

5. Delivery Expectations & Liability

5.1 GetPrintX’s Commitment

GetPrintX’s primary responsibility is to ensure that all orders are carefully packed, quality-checked, and handed over to our logistics partner within the stated processing window. Once a shipment has been dispatched and handed over to the courier, the transit process is managed by the third-party logistics provider.

5.2 Factors Beyond Our Control

GetPrintX cannot be held liable for delivery delays caused by factors outside our reasonable control, including but not limited to:

• Carrier-related issues such as operational backlogs, vehicle breakdowns, or strikes
• Severe weather conditions, natural disasters, or acts of God
• Public holidays, regional shutdowns, or government-mandated restrictions
• Political unrest, civil disturbances, or emergency situations
• Customs processing delays (for international shipments)
• Pandemics, public health emergencies, or quarantine requirements
• Remote or non-serviceable pin codes beyond standard courier coverage

5.3 Lost or Damaged Packages

In the unfortunate event that a shipment is lost or damaged in transit, the following terms apply:

• GetPrintX will raise a claim with the respective courier partner on your behalf
• Compensation shall be limited to the declared order value, as that is the maximum amount claimable from the logistics partner. The order value must be equal to or greater than the invoice value to qualify for any compensation
• GetPrintX shall not be held independently liable for losses caused by third-party courier operations
• Merchants are advised to ensure that the declared order value accurately reflects the value of the shipment contents

5.4 Non-Delivery Due to Customer Unavailability

If a delivery attempt is unsuccessful due to the recipient being unavailable, the courier will typically make one or two additional delivery attempts before returning the parcel. GetPrintX is not responsible for failed delivery attempts caused by the recipient’s unavailability. Re-delivery or reshipping charges, if applicable, will be borne by the merchant.

6. Return to Origin (RTO)

If an order cannot be delivered for any reason, it will be returned to the GetPrintX facility as a Return to Origin (RTO). Common reasons for RTO include:

• Recipient unreachable or unavailable at the time of delivery attempts
• Incorrect, incomplete, or unserviceable delivery address
• COD payment amount unavailable or refused at the time of delivery
• Recipient refusal to accept the order
• Premises found closed or recipient requested self-pickup

Please refer to our Returns, Refunds & Cancellations Policy for full details on RTO handling, storage periods, reshipment procedures, and associated charges.

7. Special Circumstances & Force Majeure

GetPrintX shall not be held liable for any failure or delay in fulfilment or delivery caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, earthquakes, floods, or severe weather events
• Acts of war, terrorism, or civil unrest
• Government-imposed restrictions, trade embargoes, or regulatory actions
• Nationwide or regional strikes, labour disputes, or transportation shutdowns
• Pandemics, epidemics, or public health emergencies
• Festive season surges or peak period operational constraints

In exceptional circumstances where fulfilment or delivery is not possible within a reasonable timeframe, GetPrintX reserves the right to cancel the affected order and issue a full refund. Prior notification will be provided to the merchant before any cancellation is processed.

8. Support & Contact Information

If you experience any issues with your shipment, have questions about our shipping process, or require assistance with tracking or delivery, our dedicated customer support team is available to help.

For order-specific issues, please have your order ID and tracking number ready when contacting our support team to enable faster resolution.