Privacy Policy

1. Introduction

At GetPrintX (getprintx.com), we are committed to respecting and protecting the privacy of our visitors, registered users, and customers (collectively referred to as “Users”). This Privacy Policy describes what information we collect, how we collect it, how we use and protect it, and the limited circumstances under which we may disclose it to third parties.

GetPrintX reserves the right to amend this Privacy Policy at any time, at its sole discretion, without prior notice. Any amendments will be effective immediately upon being posted to this page. Your continued use of the GetPrintX website or services following any such amendments constitutes your acceptance of the revised Privacy Policy. We strongly encourage Users to review this page periodically to stay informed of any changes.

2. Consent to Collection and Use of Information

By accessing or using the GetPrintX website or services, each User expressly consents to the collection, use, and processing of all information provided to GetPrintX, all information provided on a User’s behalf, and all information that GetPrintX collects based on the User’s activity on the site, including, without limitation, Personally Identifiable Information (as defined below).

GetPrintX may use collected personal information, including phone numbers and email addresses, to send shipment notifications, order updates, and communications relating to products or services you have consented to receive, via SMS, email, or telephone.

If you do not agree to this Privacy Policy and the terms set forth herein, you are not authorised to use the GetPrintX website or services. Continued use of the site following any changes to this Privacy Policy shall constitute your acceptance of the amended terms.

3. Our Privacy Pledge

GetPrintX is committed to safeguarding the privacy and personal information of all Users at all times. We recognise that your information belongs to you and we will treat it with the highest degree of care and confidentiality. GetPrintX will not disclose any Personally Identifiable Information or confidential data to any third party, except as expressly set out in this Privacy Policy or as required by applicable law.

4. Information We Collect

GetPrintX collects two categories of information from Users:

4.1 Personally Identifiable Information

Personally Identifiable Information (“PII”) means any information that can be used to identify or locate a specific individual, including but not limited to:

• Full name or company name
• Shipping and billing addresses
• Phone number and/or fax number
• Email address
• Payment and credit card information
• Country of residence or country of organisation’s operation

PII is collected only when you voluntarily provide it — for example, during account registration, order placement, or when using specific features of our platform. This information is used for billing, order fulfilment, service communications, problem resolution, and internal business purposes. All PII is kept strictly confidential and will only be disclosed to third parties under the conditions described in Section 6 of this Privacy Policy.

Before using certain features or placing orders on GetPrintX, you must complete an online registration form. By doing so, you agree that all information provided is true and accurate, and you commit to maintaining and updating that information as necessary.

4.2 Non-Personal Information

Non-personal information is collected automatically as you browse our website and does not identify you as an individual. This includes:

• Browser type and operating system
• Pages and areas of the website visited
• Date and time of access
• Host or internet service provider information
• Referring website or source URL

This non-personal information is used exclusively for GetPrintX’s internal purposes — to track overall site usage, analyse visitor behaviour, and improve our website and services. It is not disclosed to any third parties.

5. How We Use Your Information

GetPrintX uses the information we collect for the following purposes:

• To process and fulfil your orders and transactions
• To communicate with you regarding your orders, accounts, or services
• To send notifications about new features, product updates, or promotional offers based on your preferences and past activity
• To send shipment details via SMS, email, or phone call, where you have consented to such communications
• To analyse site usage and visitor behaviour to improve our website and user experience
• To administer your account and ensure its security
• To comply with legal obligations and resolve disputes

We will not use your information for any purpose that is inconsistent with this Privacy Policy without your prior consent.

6. Disclosure of Information to Third Parties

GetPrintX does not sell, rent, or trade your Personally Identifiable Information with third parties for cross-promotional purposes. We may, however, disclose PII in the following limited circumstances:

6.1 Employees and Authorised Contractors

Your information may be shared with GetPrintX employees and authorised contractors strictly for the purposes of processing your orders or delivering services. All such personnel are bound by confidentiality obligations and are not permitted to use your information for any other purpose.

6.2 Third-Party Service Providers

GetPrintX may engage third-party companies to assist in providing, maintaining, and improving our website and services. These may include payment processors, fulfilment partners, analytics providers, and advertising partners. We will use commercially reasonable efforts to ensure such parties maintain the confidentiality of your information and use it only for the purposes for which it was shared. However, GetPrintX cannot guarantee that third parties will not disclose such information.

6.3 Business Transitions and Successors

In the event of a merger, acquisition, restructuring, or bankruptcy involving GetPrintX, your Personally Identifiable Information may be transferred to the successor entity as part of the business assets. Users will be notified of any such change in ownership or control of PII by email or by a notice posted on our website.

6.4 Promotional Contests and Partnerships

GetPrintX may, from time to time, conduct contests or promotional activities in coordination with third-party partners. PII may be shared with those partners to the extent necessary to administer the contest and award prizes. Outside of such activities, GetPrintX does not share PII for cross-promotional purposes.

6.5 Legal Obligations

GetPrintX may disclose PII where required by law, court order, or governmental authority, or where we believe in good faith that such disclosure is necessary to protect our legal rights, the safety of our Users, or the general public.

7. Cookies and Tracking Technologies

GetPrintX uses cookies — small data files placed in your browser — to enhance your browsing experience, enable shopping and checkout functionality, and analyse site usage patterns. Cookies allow us to:

• Maintain your session and enable a seamless shopping and checkout experience
• Understand which areas of the site are most frequently visited and popular
• Analyse and improve the performance and usability of our website

Cookies do not allow GetPrintX to access personal information stored on your device beyond what was originally placed in the cookie. Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may limit access to certain features or functionality on the GetPrintX website. GetPrintX does not use cookies to retrieve information from your device that was not originally sent in a cookie.

8. Information Confidentiality and Security

GetPrintX is committed to preventing unauthorised access to User accounts and Personally Identifiable Information. We have implemented reasonable technical and procedural safeguards to protect your data. Your account is protected by a password, and we encourage you to take the following steps to protect your account:

• Use a strong, unique password for your GetPrintX account
• Log out of your account when using shared or public devices
• Limit access to your browser and personal devices

While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is completely secure. GetPrintX does not assume responsibility for any harm, loss, or damage that may result from the unauthorised interception of personal or confidential information transmitted over the internet.

9. User Account Responsibilities

Each User is solely responsible for maintaining the confidentiality of their User ID and password, and for all activities that occur under their account. You agree to:

• Keep your login credentials strictly confidential
• Immediately notify GetPrintX of any unauthorised use of your account or any other known security breach
• Not share your account credentials with any third party

GetPrintX will not be liable for any loss or damage arising from a User’s failure to comply with these security obligations. By agreeing to this Privacy Policy, you agree to hold GetPrintX harmless from any and all losses arising from any failure to comply with these requirements.

10. Notification of Suspected Security Breach

If you suspect that any unauthorised person has accessed your account or obtained any of your Personally Identifiable Information, please notify GetPrintX immediately by visiting our contact page at: https://getprintx.com/contact-us/

Upon receiving notification, GetPrintX will take all appropriate measures to protect your account and personal information.

11. Communications from GetPrintX

GetPrintX may contact you by email from time to time to provide information about our services, new features, special offers, or other matters based on your preferences, interests, location, and/or past purchases. You have the right to opt out of such communications at any time. To do so, follow the unsubscribe instructions included in each email communication.

12. Publicly Available Information

When you use certain features offered by GetPrintX, some limited information may be made publicly visible to other Users or visitors of the website. This may include your account username, the date your account was created, the date of your last login, your age (if you choose to make it public), and your country of residence.

Your email address will not be made publicly available. Any content you voluntarily submit or make public through the platform will be visible to other Users in accordance with the settings and permissions you select.

13. Children’s Privacy

The GetPrintX website and services are intended for individuals aged 18 years and older. Users between the ages of 13 and 17 may use the website only under the direct supervision of a parent or legal guardian. No person under the age of 13 is permitted to use the GetPrintX website.

GetPrintX does not knowingly collect or use Personally Identifiable Information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will promptly delete it from our records. We will also delete information pertaining to Users between the ages of 13 and 17 upon request from the User or their parent or legal guardian.

14. Changes to This Privacy Policy

GetPrintX reserves the right to update or modify this Privacy Policy at any time, at its sole discretion. Any changes will be effective immediately upon being posted to this page. We strongly recommend that all Users periodically review this Privacy Policy to remain informed of how their information is being collected, used, and protected.

Your continued use of the GetPrintX website or services following any changes to this Privacy Policy constitutes your acceptance of the revised terms.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through any of the following channels: